Task 4: Post an internal message on the request

As part of fulfilling a request you may need to communicate with other staff working on the request. If you're using a single-user account, you can use internal messages as a great way to leave yourself internal notes on a request. You can post an internal message on the request that will only be viewed by other internal users, not the requester (or the public).

 

Steps to post an internal message:

  1. Click the Chat icon () in the icon bar at the top of the request 
  2. Type your message in the box
  3. Click the ‘Add Message’ button
  4. Look for the message in the Request Timeline below the message window

 

 

Click here to continue to Task 5.

 

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